Utility Billing

The Town of Windsor provides potable water, wastewater, and storm sewer services for customers in the Weld County limits of Windsor, and storm sewer services for customers in the Larimer County limits of Windsor. Trash, cable, electric and gas are services provided by outside agencies.

The Town of Windsor Customer Service division is responsible for the issuance of monthly statements and collection of charges. The division also answers questions about billing, administers customer account setup and closing, and provides meter reading verification.

Utility payments are due on the 20th of each month by 5 p.m. A delinquent account may result in additional fees--such as a $20 late fee--and service shut-offs. Shuts offs are scheduled for the last Thursday of every month.

Please note: Windsor residents that live in Larimer County receive water services from the Fort Collins/Loveland Water District. Windsor residents who live in the Harmony Ridge and Alexander Estates subdivisions receive their potable water service from the North Weld Water District. Potable water can be defined as treated water delivered to homes for drinking, bathing and general use.

Paying Your Bill

Online Payments

Visit our Merchant Transaction site to make a one-time quick payment or create a login and register and save payment information for future use, or opt out of paper statements. Online payments should not be made if account is in danger of disconnection of service, these payments can take 3-5 days to process. Contact Customer Service at 970-674-2400 to make payments to avoid disconnection.

Phone Payments

Visa, MasterCard, American Express, and Discover are accepted on a month-by-month basis when payments are made by calling Customer Service at 970-674-2400.

Mail-in or Drop-Box Payments

Return your payment and billing statement in the envelope that comes with your bill. A 24/7 utility bill payment drop-box is located on the west side of 301 Walnut St. Payments are collected weekdays at 5:00 p.m. Make checks payable to Town of Windsor. Please do not mail or drop off cash. Cash payments can be made Mon.-Fri., 8 a.m. -5 p.m. at the Customer Service office in Town Hall, located at 301 Walnut St. 

ACH Auto-Debit Payment

Avoid the hassle of writing a check each month.  ACH payment is a program that allows the amount charged for your utility usage to be deducted from your checking or savings account by the Town of Windsor. When you sign up for the program, the amount charged for your utility service will be paid on the 20th of each month. To sign up for automatic bill pay deductions, complete the ACH Application Form and return it to Town of Windsor’s Customer Service division with a voided check. 

Once you’ve applied, continue making monthly payments until you see an "auto pay" confirmation on your Town of Windsor utility statement. You will continue to receive paper statements. 

To cancel ACH payments, complete the ACH Cancellation Form and return to Town of Windsor Customer Service division, 301 Walnut St., Windsor, CO 80550.

In Person

Cash, check, money order, credit and debit cards are accepted at the Customer Service office inside Town Hall, located at 301 Walnut St. Office hours are 8:00 a.m. - 5:00 p.m., Monday through Friday, excluding holidays.



Special Payment Arrangements 

If you are having problems keeping up with payments, there may be community resources available to help. If you are having trouble paying your bill, call 970-674-2400 before the 20th of the month.